Centralized Station Feasibility Study
City of Toronto EMS
IPS (under the name 'HealthAnalytics') was selected through a competitive bid process by the City of Toronto to assist in the re-design of their emergency medical services (EMS) operations. They wanted to consider their options for transitioning from 40 geographically dispersed multi-bay ambulance stations to 3 or 4 large centralized stations in conjunction with strategically placed satellite posts. IPS provided a comprehensive plan to achieve the desired levels of efficiency and effectiveness in the supervision and deployment of human and physical resources while achieving the highest possible levels of customer service and employee satisfaction.
The project recommendations sought to optimize the amount of vehicles, equipment, drugs and other supplies with improved efficiencies in stock rotation, vehicle and equipment repair, tracking and security. The project included the design of new centralized stations. Each was to be large enough to garage 35-40 ambulances and up to 24 other operational supervisor and response vehicles. Each station was intended to incorporate ambulance and equipment repair, cleaning, stocking, drug and equipment inventory, and house the infrastructure required to support operational management, education and administration.
The stations were designed to also accommodate a variety of employee services such as childcare, physical fitness, uniform cleaning, etc. IPS partnered with the Department of Systems and Industrial Engineering at the University of Arizona in Tucson for this project, leveraging its strengths in operations analysis, mathematical modeling, industrial architectural design, and inventory management.
To find out how IPS can help your organization, contact us at info@onlineips.com or call Mic Gunderson at 863-838-3295 or Todd Hatley at 919-656-5700.