LIVE WEBINAR
Building Statistical
Process
Control Attribute Charts
Statistical process control (SPC) is a 'best practice' that can help you improve your management of the many processes inside your organization. This is the 2nd in a series of 3 webinars on using SPC. It will build on information presented in the introductory course - Getting Started: Using SPC.
Attribute charts are the simplest of statistical process control charts to build and interpret. Attribute charts track measure data that either does, or does not, posses a specific characteristic or attribute. Most commonly, they would be used in businesses to track a performance indicator results for the percentage of cases that did or did not comply with a policy, target, or threshold. Some examples of attribute data would include:
- % of orders that had had all required information before submission to fulfillment
- % of invoices paid within 90 days
- % of customer service emails receiving a reply within specified limit (e.g. 4 hours)
- % of customers that rated their satisfaction with services received on the 'favorable' side of neutral
- % of new employees that leave within the first year of employment
There are several important nuances to attribute data that require using different types of attribute charts that use different equations in their calculation. For example, suppose you are tracking missing data on purchase orders.You would one type of attribute chart if you were calculating the percentage of reports that had ANY missing data. A different type of attribute chart would be used if you were calculating the number of missing data elements (such that there could be more than one missing data element on a single purchase order). The webinar will explain the differences, show examples, and then provide you with tools and sample data to build and use an attribute chart on your own computer and apply in your own organization.
Because we will be using the award winning WebEx online meeting platform, you will be able to get help from the instructor - on your computer - and be able to watch the instructor's screen as examples are demonstrated. Virtual whiteboards, group web surfing and other online collaboration tools will also be used.
IPS is currently accepting no obligation pre-registrations from those interested in taking this class. Course date(s) will be announced once we receive a minimum number of pre-registrations we receive. Pre-registrantants will be able to express their preferences for the day of week and time of day the class(es) are offered.
'Per Connection' pricing is available for this webinar - which allows you to include as many of your staff in the webinar as you like by using a conference call / speaker phone and sharing the use of a single computer for your webinar connection.
Course Length |
90 minutes |
Faculty |
Mic Gunderson |
Prerequisites |
Working knowledge of Excel; Suggested completion of Getting Started: Use of SPC in Service Organizations |
Equipment / Software Needed |
Microsoft Excel; PC; broadband connection; telephone or VoIP line (speaker phone if multiple attendees will be on the same voice connection) |
Cost |
$49.95 'Per Connection' pricing (Multiple people may watch and listen if they use the same voice and data connection per registration). |
To pre-register for this live webinar, click here.