IPS - Service Industries
Helping service organizations improve their systems, processes and performance - that's what we do. Sometimes it's helping a customer service department improve the manner in which they handle complaints or streamline their customer service value stream. Other times, we're helping an organization decrease waiting time for customers. We might be training and coaching an organization's key executives, management team or production staff as they implement new systems and processes. That will allow them to better understand and meet the needs of their customers. In every case, IPS is focused on the development of integral solutions that optimize the alignment of people, systems and processes with an organization's mission, vision and values to meet the needs of their customers with higher quality care and lower costs.