Quality and Performance Improvement Services and Classes
Providing high quality service to the citizens and communities is our highest priority as public safety professionals. Providing high quality service in the most cost effective manner possible is our responsibility as professional public safety leaders and managers. These maxims are true regardless if we work in public, private, or not-for profit organizations. IPS believes higher quality and lower costs are not conflicting objectives. Indeed, the experience of top performing organizations in mainstream service and manufacturing organizations - and a growing number of hospitals and healthcare systems - is showing that the best quality of service is linked to the lowest operating costs when services and products are properly designed.
IPS is the leading provider of quality and performance improvement related training and support services in the public safety industry. Through the history of our company (and its predecessor organizations), we have trained thousands of managers across North and South America in the latest tools, techniques and strategies for improving quality and while simultaneously reducing costs. Our goal is to help your public safety organization become more effective and more efficient.
We offer a wide array of services and classes to help EMS, fire, 9-1-1 and law enforcement organizations like yours on the journey to service excellence:
- Balridge Assessment and Training Services
- Six Sigma Training and Support Services
- System Assessment Services
- Quality / Performance Strategy Development and Support Services
- Professional Development Training and Support Services for Quality Managers
To find out how IPS can help your organization, contact us at info@onlineips.com or call Mic Gunderson at 863-838-3295 or Todd Hatley at 919-656-5700.