Susan McLean
Susan McLean leads the Healthcare Group within IPS. She brings nursing and clinical expertise from academic medical center settings including Duke University Medical Center where she was employed for 27 years within the areas of surgical trauma critical care, neuroscience critical care, and the Duke Heart Center. She served as the Hospital Administrator for the Duke Operating rooms for five years, and served as the Senior Associate Chief Operating Officer for the hospital, 2001 through 2004.
Her passion and areas of influence are in leadership effectiveness training, team building, executive coaching, and designing error proofing strategies and tools that will reduce and eliminate medical errors. Her extensive leadership, process improvement, and team building experience, both internally for Duke University and externally to other organizations over the years, has enabled her to influence research based changes at the multidisciplinary practice level within many institutions.
She is a registered nurse with a Master of Science degree in nursing (MSN); Six Sigma Black Belt, Six Sigma Instructor and serves as a Baldrige Examiner for the North Carolina Awards for Excellence.